Terms of service

Framed is a workspace intelligence platform: chat, scheduled agents, and a drafting studio that work on the context your team curates. You get the features your plan includes; we keep the service secure, available and improving. Pilot features are flagged as such and may change.

You're responsible for who you invite, the permissions you give them, and keeping credentials confidential. Seats and workspaces follow your plan. You must be entitled to the data and tool connections you bring into a workspace.

Sources behind a login or paywall. Some workspaces monitor gated sources. You sign in to the source yourself, once, in a secured embedded session — Framed never stores your passwords; only a session reference is kept with our isolated browser provider. By configuring a gated source you confirm that the subscription is yours, that automated access for internal analysis is permitted under your agreement with the publisher (or that you accept responsibility towards the publisher for it), and that monitored content is used for internal intelligence only — never republished. Every gated source requires explicit approval in the product before it runs, executes in an isolated browser session, and can be paused or revoked by you at any time.

Don't use Framed to break the law, infringe rights, probe or disrupt the service, or resell it. Because Framed includes AI systems, the following uses are prohibited without our prior written agreement (they would change the system's risk classification under the EU AI Act):

• evaluating, screening, scoring or monitoring job candidates or employees (recruitment, promotion, termination, task allocation, performance);
• creditworthiness or insurance risk scoring of natural persons;
• biometric identification or categorisation of people;
• any other use listed as high-risk in Annex III of Regulation (EU) 2024/1689, or any practice prohibited by its Article 5.

If you repurpose Framed for such a use anyway, you act as the provider of that AI system under Article 25 of the AI Act and you indemnify us for the consequences. You'll also comply with the use policies of the underlying model providers.

AI output is a draft produced by a machine. It can be wrong, incomplete or out of date. Review it before acting on it or sending it outside your organisation. Framed's review workflow (draft → confirmed → published) exists for exactly this.

If you publish AI-generated text to inform the public, EU law (AI Act, Art. 50(4)) requires you to disclose that it is AI-generated — unless a person has carried out editorial review and your organisation holds editorial responsibility. Framed labels its AI-generated deliveries so you always know what needs review.

You own your workspace content and everything generated from it. You grant us the limited rights needed to operate the service. We never use your content to train AI models and never sell it. Personal data is handled per the privacy policy and the DPA.

Leaving must be easy. In line with Regulation (EU) 2023/2854:

• you can terminate or switch with at most two months' notice, and we complete the transition within 30 days (extendable only if technically unavoidable, and we'll tell you why);
• you can export all workspace data — conversations, insights, documents and their version history, memory, configuration, audit logs — in a machine-readable format, self-service, at any time (Settings → Team);
• switching and data export are free of charge — already today, ahead of the Data Act's 2027 deadline;
• after termination your data remains retrievable for 30 days, then we erase it.

Plans are billed in advance via Stripe; AI usage is metered transparently (your admins see per-action usage in the app) against your plan's included credits, with overage invoiced as agreed in your order. Prices change only at renewal, with notice.

We protect the service with the measures described on the security page and in the DPA, and we notify affected customers of incidents involving their data within 24 hours of confirmation. Report vulnerabilities via the contact page (mention "security") — we appreciate responsible disclosure and won't pursue good-faith researchers.

Neither party is liable for indirect or consequential damages. Our total liability is capped at the fees you paid in the 12 months before the claim. Nothing limits liability for wilful misconduct, gross negligence, or anything that can't be limited under Dutch law.

We may suspend access for serious breach (including §3) after warning where reasonable. You can stop any time per §6. Sections that by nature survive (data export, liability, governing law) do.

Dutch law applies; disputes go to the competent court in the Netherlands. We'll always try a direct conversation first.

Solutions Lab Holding B.V., the Netherlands · loek@solutionslab.net · framed.dev/contact