Security & privacy

The most privacy-conservative way to put AI on your business.

Your data is never used to train models. It lives in the EU. The AI can only read what you can. And everything it does is logged, attributed, and reviewable. Here is exactly how that works — and who helps us run it.

Isolated by design

Every table is protected by row-level security, scoped per account and per workspace. Encryption in transit and at rest.

The AI sees what you see — nothing more

AI retrieval runs under the permissions of the person asking. Restricted documents and private chats never reach the model for someone without access.

Named-user access to tools

Each connected tool can be restricted to named teammates. Locked chats and restricted documents stay with their owner and allowlist — admins included.

Every AI action is attributed

Every model call, tool call and delivery is logged with who triggered it, when, and at what cost. Admins see the full audit trail in the app.

Human in the loop

Sensitive tool actions can require explicit confirmation before they run, and documents move through a draft → confirmed → published review gate.

AI output is labeled

Briefings and findings delivered by email or chat channels are marked as AI-generated — ahead of the EU AI Act transparency mandate of August 2026.

Data at rest in the EU

All workspace data is stored in Stockholm, Sweden, operated by a Dutch company under GDPR.

No lock-in

Export your entire workspace — conversations, insights, documents with history, memory, audit logs — self-service, machine-readable, free.

The AI layer, transparently

Which models touch your data, and on what terms.

SurfaceWhat it doesModels
ChatAnswers questions on your curated workspace contextClaude (Anthropic) · Gemini (Google)
AgentsScheduled monitoring & analysis of the sources you configureClaude (Anthropic)
StudioDrafts documents, reports and decks in your brand voiceClaude (Anthropic)
  • Never trained on. Our agreements with the model providers exclude your content from model training, on every surface.
  • Honest about regions. Data at rest stays in the EU (Stockholm). Model inference runs in the providers' secure clouds (US/global) under Standard Contractual Clauses today — EU-resident inference is on our roadmap for H2 2026, and this page will say so plainly when it ships, not before.
  • Curated context, not a data dump. Models receive the context your team curates — insights, memory, brand rules — not a raw pipe into your connected systems. Data minimisation is the product, not a setting.
Who helps us run Framed

Subprocessors, by purpose and region.

The complete named register — with each provider's role, region and transfer safeguard — is part of our DPA, available to every business customer. We give 30 days' notice before any change.

PurposeProviderRegion & notes
Database, authentication & file storageEU cloud database platformEU (Stockholm, Sweden)
AI modelsAnthropic (Claude) · Google (Gemini)US / global — never used for training
AI request routingSpecialised AI gatewayUS
Scheduled web researchWeb research APIUS
Connected tools (OAuth)Integration platform — holds the tokens you authoriseUS
Browser automation (sources you configure)Browser automation serviceUS
Background job schedulingJob orchestration platformUS
Email deliveryTransactional email serviceUS
Payments & invoicingStripeUS / EU (PCI-DSS — we never see card numbers)
Application hosting (static app delivery)Cloud hosting platform — no workspace data stored hereUS provider
Public procurement feedsTenderNed / TED (public EU data, outbound queries only)EU

24-hour incident notice

If an incident touches your data, we tell you within 24 hours of confirming it — faster than GDPR requires, aligned with what NIS2-regulated clients need from their vendors.

Procurement-ready paperwork

DPA with SCCs and the named subprocessor register, a pre-filled DPIA support pack for your privacy team, and a NIS2 vendor pack — on request, no negotiation marathon.

Ahead of the rules

AI-labeled output before the AI Act's August 2026 transparency mandate. Free, machine-readable exit before the Data Act's 2027 deadline. ISO 27001 + ISO/IEC 42001 certification programme on the 2027 roadmap.

Found a vulnerability? Want the DPA?

Report security issues via the contact page (mention "security") — we respond fast and never pursue good-faith research. For the DPA, DPIA pack or security questionnaire answers, same address.

See also the privacy policy and terms of service.